Frequently Asked Questions

Useful information includes the equipment make and model, facility type, pool dimensions, water and room temperatures, operating hours, recent service history and any fault codes.

Photos of the unit and controls, along with a description of where condensation or discomfort is occurring, also help us prepare before attending site.

Yes. We can develop a planned maintenance program based on the equipment, site access, operating hours and reporting requirements.

Scheduled servicing can help identify deterioration before it leads to an unplanned shutdown.

They can form part of the solution, because effective ventilation and air distribution help remove contaminated air and deliver fresh air where required.

However, strong chloramine odours may also relate to pool-water chemistry, bather load, disinfection and exhaust design. These factors should be investigated together.

A correctly selected and controlled system can improve efficiency compared with equipment that is oversized, constantly cycling, poorly maintained or relying on uncontrolled ventilation.

Heat recovery, variable-capacity compressors, EC fans and effective controls may also reduce energy use in suitable applications. Actual savings depend on the existing system and operating conditions.

Possible causes include insufficient capacity, dirty filters or coils, fan failure, incorrect set points, sensor errors, poor air distribution, excessive air leakage, low surface temperatures, ventilation issues or an increased moisture load.

A full assessment is usually needed rather than simply lowering the humidity set point.

Sometimes. Fans, sensors, controllers and selected refrigeration or electrical components may be upgradeable.

The decision should consider the cabinet condition, coil condition, refrigerant circuit, corrosion, parts availability, energy use and remaining service life.

Relevant Air can inspect, maintain and repair Accent Air indoor pool dehumidification and air-handling equipment. We can also assess upgrade or replacement options where an existing unit is nearing the end of its practical service life.

Accent Air no longer manufactures this equipment, so new Rheem / Accent Air installations are not available.

Relevant Air can inspect, maintain and repair Air Change indoor pool dehumidification and air-handling equipment. We can also assess upgrade or replacement options where an existing unit is nearing the end of its practical service life.

Yes. We can inspect, maintain and repair many existing commercial dehumidification systems even when Relevant Air did not complete the original installation.

There is no single interval suitable for every facility. Service frequency should reflect operating hours, occupancy, pool chemistry, filter loading, equipment condition and manufacturer requirements.

High-use indoor pool systems may benefit from quarterly or otherwise scheduled maintenance.

The correct set point depends on the facility, water temperature, room temperature, building envelope and system design. Indoor pool facilities are commonly maintained within a controlled mid-range, often around 50 to 60 per cent relative humidity, but the appropriate target should be confirmed for the specific facility.

Warm pool water evaporates continuously and creates a high moisture load. A specialised indoor pool system is designed to manage humidity while also considering room temperature, ventilation, airflow, corrosion resistance and occupant comfort.

Standard comfort air conditioning alone may not adequately control these conditions.

A commercial dehumidifier is purpose-built equipment designed to remove moisture from the air in larger or more demanding environments. Unlike a portable domestic unit, a commercial system may connect to ductwork and building controls, and may also provide ventilation, heating, cooling or heat recovery.

Yes, and many homeowners choose to do exactly that. Removing old solar pool heating frees up valuable roof space for solar PV panels, allowing you to generate electricity that can help offset the running costs of your new pool heat pump and other household appliances.

We generally recommend installing the pool heat pump before the solar PV installation. This allows us to properly decommission the existing solar heating pipework and complete all necessary plumbing work before the solar installers begin, making the overall installation process smoother and more efficient.

No, when carried out correctly. The rooftop solar heating collectors (mats) and associated pipework should be removed carefully to minimise the risk of damage. Any roof penetrations should be professionally sealed to maintain the roof’s weatherproofing. If you’re replacing the solar heating with solar PV panels, the solar installation company will typically remove the existing solar heating as part of preparing the roof for the new panels.

Yes. In many cases, the existing underground solar heating pipework can remain in place. If your new pool heat pump is connected to the main filtration system, we’ll decommission the pipework leading to the roof, remove the dedicated solar heating pump (if no longer required), and securely cap the existing plumbing. This preserves the pipework. This also means the dedicated heating circuit may be available if you decide to upgrade or replace your pool heating system in the future while avoiding unnecessary excavation or disruption to your property.

In many cases, yes. If your solar heating system has a dedicated pump, it may be suitable for reuse. During our inspection, we’ll check the pump’s condition, performance and water flow to ensure it meets the manufacturer’s requirements for the selected pool heat pump.

The cost of converting from solar pool heating to a pool heat pump typically ranges from $5,500 to $13,500, depending on the size of the heat pump, whether the existing plumbing can be reused, electrical requirements and any additional upgrades. Following a site inspection, we’ll provide a fixed quotation tailored to your pool.

Both have advantages, but homeowners wanting greater temperature control and a longer swimming season generally prefer a modern inverter pool heat pump. Learn more in our guide comparing pool heat pumps vs solar pool heating.

Yes. Heat pumps extract heat from the surrounding air and continue operating without direct sunlight.