As the preferred Sydney agent for Rheem Thermal / Accent Air, Relevant Air is your go-to provider for all your Accent Air air conditioning needs. We specialise in the installation, service, breakdown repairs, commissioning, and maintenance of Accent Air products for both residential and commercial customers. With our extensive experience and expertise, you can trust us to deliver reliable and efficient solutions for your Accent Air equipment.

Our Comprehensive Accent Air Services

Spare Parts

We understand the importance of using genuine Accent Air spare parts to maintain the integrity and performance of your air conditioning system. As an authorised agent, we have access to a wide range of authentic Accent Air spare parts at competitive prices. Our well-stocked inventory ensures that we can quickly source and replace any necessary components, minimising downtime and ensuring your system is back up and running in no time.


Our highly skilled technicians are experts in diagnosing and repairing Accent Air air conditioning units. With over 20 years of solid experience working with Accent Air products, we have the knowledge and expertise to identify and resolve any issues efficiently. We carry common breakdown parts in our vehicles, enabling us to fix most problems on the first visit, saving you time and money.

Why Choose Relevant Air as Your Accent Air Authorised Agent?

Expertise and Experience

Our Director, Shane, previously worked for Accent Air for over five years, gaining invaluable knowledge and insight into their products and systems. All our technicians are trained by the best in the industry, ensuring that you receive top-quality service and support.

Exclusive Sydney Agents

As the exclusive Sydney agents for Rheem Thermal / Accent Air, we have a strong working relationship with the manufacturer. This partnership allows us to respond quickly to your needs, even for non-common breakdown parts, ensuring minimal disruption to your comfort.

Comprehensive Services

In addition to air conditioning, we also specialise in installing, servicing, and repairing a wide range of Rheem Thermal products, including pool and spa heating, dehumidifiers, chillers, hydronic slab heaters, and hot water pre-heat systems. Our diverse expertise ensures that we can meet all your heating and cooling needs.

Competitive Pricing

As an authorised agent, we receive discounted prices on breakdown parts from Rheem Thermal / Accent Air. We pass these savings directly onto our customers, ensuring that you receive high-quality service at competitive rates.

The Accent Air Legacy

Accent Air was once a renowned Australian air conditioning manufacturer based in Liverpool. After being acquired by Rheem, the decision was made to discontinue the manufacturing of air conditioning units. The company, now known as Rheem Thermal, focuses on producing a range of innovative heating and cooling products, including swimming pool heaters, spas, dehumidifiers, chillers, hydronic slab heaters, and hot water pre-heat systems.

Following the restructuring of the company, Relevant Air was established to provide warranty work on behalf of Rheem Thermal for Sydney clients. With our Director’s previous experience working for Accent Air and our team’s extensive knowledge of their products, we are uniquely positioned to provide the highest level of service and support for your Accent Air air conditioning units and Rheem Thermal systems.

Get in Touch with Relevant Air Today

If you require spare parts, repairs, or any other services for your Accent Air air conditioning system, Relevant Air is here to help. As the trusted Accent Air authorised service agent in Sydney, we are committed to delivering prompt, reliable, and efficient solutions to keep your equipment running smoothly. Contact us today to discuss your needs and experience the difference of working with the experts in Accent Air and Rheem Thermal products.


 From Homes to Businesses

Cathy Bridge

“I highly recommend this company! We used them to fix our air conditioner. From the initial phone call with their friendly team to the tech they sent out who was very knowledgeable and professional. Would not hesitate to use them again.”

June 17th, 2024

Stephen Wilkey

“Shane and Will were efficient – they acted like they were working on the clock, which they were as I was paying by the hour, so that was good.

They still have stock of parts for my Accent Airconditioner (Accent shut down their business over 10 years ago) and quickly and efficiently repaired it unlike other companies who said my only option was to install a new unit, which would have been much much more expensive.”

February 16th, 2024

Brien Coram

“From my initial contact to the on-site repairs, my experience with the Relevant Air team has been an absolute pleasure. The team are pleasant, efficient, have deep knowledge of my (Accent Air) system, and offer proactive, realistic, tangible advice on service options. I cannot speak highly enough of Shane, Hayley and team, and look forward to a lasting relationship with Relevant Air.”

February 9th, 2024


“Thanks for doing a good job and getting my ac working again relevant air!”

February 2nd, 2024

Kelly Harris

“Thanks for the great work guys!”

February 2nd, 2024

Taylor Middleton

“Hayley is the best in business! You are in safe hands if you work with these guys!”

February 1st, 2024

Hayley Smith

“I had an amazing experience with Relevant Air and Water. The customer service was outstanding and the product exceeded my expectations. I highly recommend them to anyone looking for a good quality A/C and excellent service.

Thanks again!”

January 20th, 2024

Dakota Manton

“Only the best from relevant air and water!
Always more than willing to go out of the way to help. Shane and Hayley have done a fantastic job growing a small family business into one of the best services Sydney wide. I wouldn’t recommend anyone else in the industry.”

January 19th, 2024

Adam Grono

“Replaced air con units in two of my fitness business locations. One too far gone and the other damaged in a storm by flooding.

The new ones performing so much better than the old ones. Nobody wants to sweat it out more than necessary – Relevant Air & Water fixed that!”

January 19th, 2024

Christie Sowter

“Relevant air did a fantastic job of fixing our air conditioner. They were professional, fast and very friendly. I found them very helpful and honest in what can sometimes be a dishonest trade. From my first phone call with them they were extremely helpful and knowledgeable. I highly recommend them to everyone!”

January 18th, 2024


“When your ducted air conditioning isn’t working who do you call?
Relevant Air & Water.
Fantastic professional work. Friendly. Fast and Honest. Relevant Air & Water thank-you for attending to our ducted air conditioning.
We are happy to recommend this service.

January 3rd, 2024


“These guys are great! Very honest operators in what is not always an honest industry! There is a lot of pride taken in their work and complete customer satisfaction is the result. We had a problem with our A/C which another company told us was unrepairable and we would need a completely new system. We asked Relevant to have a look and they fixed it for a fraction of the cost and it’s going strong a year later. Highly recommend!”

October 27th, 2023

Get a Price or Speak with Us

Request a Callback or Quote

Whether you need a quick price estimate or prefer discussing your air conditioning or pool heat pump needs in detail, our team is ready to assist you. Simply request a callback or use our online form to get a personalised quote.

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Product Enquiry Form


Get answers to common questions about Relevant Air's experienced heating and cooling installation, repairs, and maintenance services with our FAQ.

Can I add another controller to my Accent Air Conditioner?

In most circumstances we can. One of our experienced air conditioning technicians will visit site to inspect what spare parts are required and provide recommendations and a quote.

Can you get spare parts for Accent Air conditioning units?

Yes. We supply and install spare parts for Accent Air conditioning units. Most of our parts are Accent Air genuine spare parts. If they aren’t genuine, it’s because we are using spare parts that are equal to or better than the genuine. We take quality and cost into consideration when making a decision on using genuine spare parts for Accent Air conditioner units. We are experienced and specialised air conditioning technicians who have been working with Accent Air conditioning units for over 10 years. That’s why we know what’s best when it comes to spare parts for Accent Air conditioning units.

How do I know if my Accent Air conditioner needs more gas/refrigerant?

If your Accent Air conditioner isn’t cooling or heating that well then yes you may need gas / refrigerant. Contact us today on 0428 216 748 to book in with our Accent Air authorised technician.

How long have you serviced Accent Air conditioners?

We have been servicing Accent Air conditioner units for over seven years. That’s why we are the most experienced, qualified and specialised air conditioner technicians in Sydney for Accent Air.

How long should my Accent Air conditioner last?

If you maintain your air conditioning unit by a qualified and specialised air conditioner technician on a regular basis, Accent Air conditioners are known to last up to 20+ years.

How often should I get a maintenance on my Accent Air conditioner?

For residential customers, if you clean your filters on a regular basis, we recommend a service once a year.

For commercial customers, if you clean your filters on a regular basis, we may recommend quarterly or half-yearly service on your air conditioner unit.

Maintenance on an Accent Air conditioner unit is important to ensure it works when you need it the most. Also, it increases the longevity of the unit.

Is my Accent Air conditioner compatible with WiFi?

You can control your unit via an app on a smart device when installing a new control system. Contact us today and we can visit site and provide our honest and reliable advice by our qualified and experienced air conditioner technicians.

What happened to Accent Air?

Accent Air was previously an Australian manufactured air conditioning company located in Liverpool. The business was sold to Rheem and the decision was made to no longer manufacture air conditioning units. They are now called Rheem Thermal and they now manufacture the following:

  • Swimming pool heaters and spas
  • Dehumidifiers
  • Chillers
  • Hydronic slab heaters
  • Hot water pre heat systems

When the company went through a restructure, Relevant Air was born to do all warranty work on behalf of Rheem Thermal for our Sydney clients. The Director previously worked for Accent Air, that’s why our staff are the most experienced and specialised air conditioning and pool heater technicians to fix your Accent Air conditioner units and Rheem Thermal pool and spa heater systems, dehumidifiers and chillers.

What’s the password for my Accent Air conditioner?

You can try 00000 or 12345. If either of these two passwords don’t work, turn the air conditioner unit off from the circuit breaker, leave off for 10 minutes and turn back. This will reset the air conditioner and clear the password request.

Why should I choose Relevant Air to fix my Accent Air conditioner?

We previously worked for Accent Air. That’s why we are the most experienced Accent Air technicians in Sydney. We have access to Accent Air spare parts and carry common spare parts as part of our vehicle stock to fix your Accent Air conditioner on the first visit.

“Our goal is to come to site and fix your Accent Air conditioner unit on the first visit to save you time and money”.

Can I reduce the noise of my air conditioner?

Yes. There are options to reduce the noise and vibration of the Accent Air air conditioner unit. Contact us today on 0428 216 748 and our specialised and experienced air conditioner technician can visit site and provide expert advice.

My air conditioner isn’t handling hot days!

If you are having issues, contact us and book in with our Accent Air authorised technician. We will visit site, inspect, diagnose and fix your air conditioner unit.

My outdoor fan is noisy, what can I do?

Your outdoor fan is becoming faulty. It’s common when one becomes faulty, the other fan does soon after. That’s why we recommend replacing both fans at the same time to save you time and money.

Accent Air outdoor fans are part of our spare parts stock in our warehouse and in our vehicles. When you call, have your unit model number ready to provide to our administration staff so we can stock extra fans in our vehicles on your scheduled booked date.