Pool Heating Referral Offer Terms and Conditions

Refer a new customer to Relevant Air & Water and receive a $150 EFTPOS gift card when their eligible pool heat pump purchase is completed and paid in full, subject to these terms.

1. Promoter

This offer is promoted by Relevant Air & Water Pty Ltd, ABN 98 607 691 878 (“Relevant Air & Water”, “we”, “us” or “our”).

Address: Unit 5, 17 Hickeys Lane, Penrith NSW 2750
Phone: 0428 216 748
Website: relevantair.com.au

2. Promotion period

The promotion begins on 10th November 2026 and ends at  11:59 pm on 30th April 2027, Sydney time.

Referrals must be recorded during this period. The referred customer must accept an eligible written quote within 30 days of the referral being recorded.

A qualifying order may be completed after the promotion ends. The reward will only become payable once the completion and payment requirements below have been met.

3. Who can participate

To qualify as a referrer, you must:

• Be aged 18 years or older.
• Have purchased goods or services from Relevant Air & Water before the promotion began.
• Provide sufficient information for us to verify your previous purchase and identify you as the referrer.

You do not need to make any additional purchase to participate.

Employees of Relevant Air & Water and their immediate family members are excluded. Self-referrals are not eligible.

4. Eligible referred customers

The person you refer must:

• Have no active enquiry, quotation or order with us when the referral is recorded.
• Identify you as their referrer at their first enquiry, before we issue their quote.

The referred customer must provide your name and, with your permission, a contact detail that allows us to distinguish you from customers with similar names.

Referrals claimed after a quote has been issued are not eligible.

5. Eligible purchases

The offer applies to a new Rheem, Madimack or Oasis pool heat pump purchased directly from Relevant Air & Water under an accepted written quote for either:

• Supply only, or
• Supply and installation.

The referred customer must accept the quote within 30 days of the recorded referral.

Repairs, servicing, spare parts, accessories and purchases from other businesses are excluded.

Product availability, delivery arrangements, installation service areas and site suitability will be confirmed during the quotation process. Installation is subject to a suitable site assessment.

6. When the reward is earned

Accepting a quote or paying a deposit alone does not qualify for a gift card.

For a supply-only purchase, the heater must be delivered to the customer or collected, and the invoice must be paid in full. Installation by the customer’s own installer is not required for reward eligibility.

For a supply-and-installation purchase, Relevant Air & Water must complete the agreed installation, and the invoice must be paid in full.

Cancelled orders and orders fully refunded before the gift card is issued do not qualify.

7. Gift card value and delivery

The eligible referrer will receive one $150 EFTPOS gift card per qualifying referred purchase, regardless of the number of heaters included in that purchase.

We will issue the gift card within 14 calendar days after:

• The qualifying purchase has been completed and paid in full.
• Referral eligibility has been verified.
• The referrer has supplied the correct details needed to deliver the gift card.

Relevant Air & Water will pay the initial card issue and delivery fees so the card is supplied with $150 spendable value.

The reward cannot be exchanged for cash.

8. Gift card conditions

Gift cards are subject to the issuer’s conditions, including participating merchants, activation requirements, expiry dates and usage restrictions.

The applicable expiry date and any activation deadline will also be provided with the card.

Please contact us promptly if your card has not arrived or appears faulty so we can assist with the issuer.

9. Multiple referrals

You may refer more than one eligible new customer and receive a reward for each separate qualifying purchase.

Only one referrer can receive a reward for a particular purchase. If more than one person claims the same referral, the first eligible referrer identified and recorded at the referred customer’s initial enquiry will qualify.

10. Genuine referrals and verification

Referrals must be genuine. False identities, fabricated referrals and duplicate claims for the same purchase are not eligible.

We may request reasonable information to verify a referral or previous purchase. If we believe a referral is ineligible, we will explain the reason and give the referrer a reasonable opportunity to provide relevant information.

11. Privacy

Please ask your friend to contact us directly. Do not provide another person’s contact details without their permission.

We use referral information to record the referral, verify eligibility, administer the promotion and deliver the reward. Delivery details may be shared with the gift card provider where necessary to issue the card.

We will not disclose the referred customer’s quote, purchase price or payment details to the referrer without the customer’s permission.

Personal information will be handled in accordance with our Privacy Policy, available on our website.

12. Changes to the promotion

Any changes will be published on this page and will apply only to referrals made after the change takes effect.

Changes or closure of the promotion will not remove an entitlement arising from a referral already recorded under these terms, provided its qualifying conditions are subsequently met.

13. Consumer rights

Nothing in these terms excludes, restricts or modifies any rights or remedies under Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

The referral reward does not affect the referred customer’s rights concerning their purchase.

14. Questions or disputes

For questions about this promotion, referral eligibility or a missing gift card, contact Relevant Air & Water on 0428 216 748 or through our website.

We will review the relevant records and work with you to resolve the matter fairly.

Relevant Air & Water Pty Ltd
ABN 98 607 691 878