About | Relevant Air and Water

About Us

We are a family owned and operated business

The never to be forgotten story of why I started Relevant Air.

Friday afternoon, middle of summer, I’ve completed a massive week at work. It’s time for a beer and a dive in the pool!

Drove into my driveway and my neighbour followed me down. He looked distressed. He asked if I can get the air conditioning unit temporarily working. His wife has a medical condition and the heat impacts on her wellbeing.

I didn’t hesitate. If it was impacting on her wellbeing, I knew it was important.

His wife arranged for a local air conditioning company to visit site. They advised the air conditioning unit needs to be replaced. This is because there’s no refrigerant in the unit. To add refrigerant and identify the leak, it outweighs the cost of replacing the unit. She accepted the quote for the install immediately and paid the 10% deposit. They booked her in two weeks despite her medical condition and her need to stay cool.

Shouldn’t she have been a priority customer?

I checked the refrigerant levels and found that the unit has refrigerant. I looked at the remote controller and realised the unit is set to fan only mode, I changed the remote controller mode setting to cooling and the unit started blowing out cold air. Carried out a maintenance on the unit and everything was working fine.

The unit didn’t need to be replaced. It was the mode setting that needed to be changed for the unit to operate in cooling mode.

How many of us have been taken advantage of like this?

I have over 20 years of experience in all services we provide. I have also shared and trained my staff with my knowledge so they can provide you with the best experience. If you have a problem, our team will fix it from start to finish.

Become our client today and you’ll wonder how you ever managed without us.

Testimonials

"Highly recommend Shane and the staff at Relevant Air & Water. They turned up right on time, took the time to explain the issues with our unit and gave us options to fix. Very professional and honest."

- Marika Lenaghan

"Very professional and thorough. Great workmanship! The team is also very approachable and friendly to deal with"

- Eddie Kong

"Relevant Air did an awesome job fixing our air conditioning. They arrived at the appointment time, were clear in their pricing and they fixed an air conditioner that a different company said was unfixable."

- The Moars

"Friendly, cost effective & quick!"

- Diane, Menai, NSW

"Great customer service! Thanks for a perfect installation with no mess for me to clean afterwards. Very happy"

- Casey Borg

"Fast, efficient install and servicing. Picked up on things other companies missed!"

- Adam Grono

Has a tradie made you feel uncomfortable? Didn’t fix your problem? Made a mess? Felt ripped off?

Shane and I previously renovated our house. What a nightmare! They didn’t speak plain English for me to understand. When I was trying to understand, they got frustrated and told me to get my husband on the phone. Have you experienced this?

The most frustrating part was when making a special trip home to meet a tradie and they didn’t turn up or answer their phone. What a waste of time!

Also, the mess afterwards! I remember our rubbish bins being so full we had no room for our general waste. I spent hours cleaning up afterwards. More time wasted!

At this point, I decided to ditch my Government job and build a business you can trust.

My passion is leadership. Building a team of experts that are trustworthy, reliable and above all, providing the best customer service to you. Our staff clearly understand their roles and responsibilities so you as a customer have a fantastic experience from beginning to the end.

Choose us and never again will you have to worry about finding a technician you can trust.

“We take care of our employees, so they take care of you”.