Where It All Began
The never to be forgotten story of why I started Relevant Air.
Friday afternoon, middle of summer, I’ve completed a massive week at work. It’s time for a beer and a dive in the pool!
Drove into my driveway and my neighbour followed me down. He looked distressed. He asked if I can get the air conditioning unit temporarily working. His wife has a medical condition and the heat impacts on her wellbeing.
I didn’t hesitate. If it was impacting on her wellbeing, I knew it was important.
His wife arranged for a local air conditioning company to visit site. They advised the air conditioning unit needs to be replaced. This is because there’s no refrigerant in the unit. To add refrigerant and identify the leak, it outweighs the cost of replacing the unit. She accepted the quote for the install immediately and paid the 10% deposit. They booked her in two weeks despite her medical condition and her need to stay cool.
Shouldn’t she have been a priority customer?
I checked the refrigerant levels and found that the unit has refrigerant. I looked at the remote controller and realised the unit is set to fan only mode, I changed the remote controller mode setting to cooling and the unit started blowing out cold air. Carried out a maintenance on the unit and everything was working fine.
The unit didn’t need to be replaced. It was the mode setting that needed to be changed for the unit to operate in cooling mode.
How many of us have been taken advantage of like this?
I have over 20 years of experience in all services we provide. I have also shared and trained my staff with my knowledge so they can provide you with the best experience. If you have a problem, our team will fix it from start to finish.
Become our client today and you’ll wonder how you ever managed without us.
The Relevant Air Journey
With over X years of experience, Relevant Air has a rich history leading to the level of professionalism and quality we pride ourselves on today.
Founded
September 2014Shane and his business partner founded Relevant Air with the goal of promptly resolving customer issues in one visit through a well-stocked inventory. Noticing a gap in industry knowledge of older air conditioning units, they leveraged their expertise to provide comprehensive tech support. With a commitment to customer satisfaction, stocked vans, and specialised knowledge, they positioned Relevant Air as a trusted and reliable HVAC service provider.
Authorised Warranty Agents
October 2014Relevant Air reached a milestone by becoming an authorised warranty agent for Accent Air and Rheem, solidifying their air conditioning and pool heating expertise.
As a warranty agent, Relevant Air gained support to promptly address customer issues with Accent Air and Rheem products.Proprietorship
August 2015Relevant Air achieved a milestone by transitioning to a proprietary limited company with Shane assuming full ownership, demonstrating his commitment to the company's growth.
Becoming a Pty Ltd company and Shane taking sole ownership provided a foundation for expanding market presence and delivering quality air conditioning services.A Family Business
September 2015Relevant Air transitioned to a family-owned business when Hayley, Shane's wife, joined the company, gaining synergy and a unified vision.
As a family business, Relevant Air fostered trust, reliability, and commitment to customer satisfaction through a personal, welcoming approach.The familial connection enabled Relevant Air to build long-lasting customer and employee relationships with exceptional, personalised service.New Values
July 2020The arrival of Hayley and Shane's first child Allara was an exciting milestone that strengthened their resolve to provide exceptional service and care to customers with the same dedication they showed their growing family. As new parents, Hayley and Shane were driven to build a successful business that reflected their hard work and values while supporting their family.
Extended Values
March 2022The arrival of twin girls Kiah and Kirra completed Hayley and Shane's family, expanding their devotion as parents to encompass their business with exceptional service reflecting their family values and renewed inspiration to build a thriving company. As parents of three children, Hayley and Shane's commitment to excellence both at home and with Relevant Air will shape the business's future success while setting an example for their family.
Are You Ready for Year-Round Comfort?
Let our technicians deliver heating, cooling, and pool heating quotes to keep your home and pool comfortable no matter the season.