Frequently Asked Questions

Accent Air was previously an Australian manufactured air conditioning company located in Liverpool. The business was sold to Rheem and the decision was made to no longer manufacture air conditioning units. They are now called Rheem Thermal and they now manufacture the following:

• Swimming pool heaters and spas
• Dehumidifiers
• Chillers
• Hydronic slab heaters
• Hot water pre heat systems

When the company went through a restructure, Relevant Air was born to do all warranty work on behalf of Rheem Thermal for our Sydney clients. The Director previously worked for Accent Air, that’s why our staff are the most experienced and specialised air conditioning and pool heater technicians to fix your Accent Air conditioner units and Rheem Thermal pool and spa heater systems, dehumidifiers and chillers.

We previously worked for Accent Air. That’s why we are the most experienced Accent Air technicians in Sydney. We have access to Accent Air spare parts and carry common spare parts as part of our vehicle stock to fix your Accent Air conditioner on the first visit.

“Our goal is to come to site and fix your Accent Air conditioner unit on the first visit to save you time and money”.

We have been servicing Accent Air conditioner units for over seven years. That’s why we are the most experienced, qualified and specialised air conditioner technicians in Sydney for Accent Air.

For residential customers, if you clean your filters on a regular basis, we recommend a service once a year.

For commercial customers, if you clean your filters on a regular basis, we may recommend quarterly or half yearly service on your air conditioner unit.

Maintenance on an Accent Air conditioner unit is important to ensure it works when you need it the most. Also, it increases the longevity of the unit.

Yes. We supply and install spare parts for Accent Air conditioning units. Most of our parts are Accent Air genuine spare parts. If they aren’t genuine, it’s because we are using spare parts that are equal to or better than the genuine. We take quality and cost into consideration when making a decision on using genuine spare parts for Accent Air conditioner units. We are experienced and specialised air conditioning technicians who have been working with Accent Air conditioning units for over 10 years. That’s why we know what’s best when it comes to spare parts for Accent Air conditioning units.

In most circumstances we can. One of our experienced air conditioning technicians will visit site to inspect what spare parts are required and provide recommendations and a quote.

If you maintain your air conditioning unit by a qualified and specialised air conditioner technician on a regular basis, Accent Air conditioners are known to last up to 20+ years.

There’s no products on the market that are genuine with Accent Air conditioning units. However, there are options with installing a new control system where you can control your unit via an app on a smart device. Contact us today and we can visit site and provide our honest and reliable advice by our qualified and experienced air conditioner technicians.

Yes. There are options to reduce the noise and vibration of the Accent Air air conditioner unit. Contact us today on 0428 216 748 and our specialised and experienced air conditioner technician can visit site and provide expert advice.

If your Accent Air conditioner isn’t cooling or heating that well then yes you may need gas / refrigerant. Contact us today on 0428 216 748 to book in with our Accent Air authorised technician.

In most circumstances we can add more zones to your air conditioner unit. Contact us today and make a booking with our Accent Air authorised technician.

Yes, an Accent Air conditioner can handle hot days. If you are having issues, contact us and book in with our Accent Air authorised technician. We will visit site, inspect, diagnose and fix your air conditioner unit.

This is a common error on an Accent Air conditioner unit. Either the unit is low on refrigerant or a spare part is becoming faulty. To temporarily fix this, you can turn off the unit from the circuit breaker, leave off for 10 minutes and turn back on.

This is a temporary fix, please contact us and we’ll book you in with our specialised technician to visit site and fix your air conditioner unit.

This is a common error on an Accent Air conditioner unit. A spare part is starting to fault in the air conditioning unit. To temporarily fix this, you can turn off the unit from the circuit breaker, leave off for 10 minutes and turn back on.

This is a temporary fix, please contact us and we’ll book you in with our qualified and experienced technician to visit site and fix your air conditioner unit.

We recommend regular maintenance on the air conditioner unit to reduce this from happening. If this does happen, contact us today and our specialised air conditioner technician can visit site and fix your air conditioner unit.

Yes. Contact us today on 0428 216 748 and we’ll book you in with our experienced air conditioner technician who will visit site and provide a quote to move your outdoor air conditioner.

Yes. Contact us today on 0428 216 748 and we’ll book you in with our specialised air conditioner technician who will visit site and provide a quote to move your Accent Air controller.

Your Accent Air outdoor fan is becoming faulty. It’s common when one becomes faulty, the other fan does soon after. That’s why we recommend replacing both fans at the same time to save you time and money.

Accent Air outdoor fans are part of our spare parts stock in our warehouse and in our vehicles. When you call, have your unit model number ready to provide to our administration staff so we can stock extra fans in our vehicles on your scheduled booked date.

Firstly, contact us on 0428 216 748 to make a booking with our Accent Air specialised technician. To temporarily fix this, you can turn off the unit from the circuit breaker, leave off for 10 minutes and turn back on. This will reset your air conditioning system.

You can try 00000 or 12345. If either of these two passwords don’t work, turn the air conditioner unit off from the circuit breaker, leave off for 10 minutes and turn back. This will reset the air conditioner and clear the password request.